In case of fire:
Our fire alarms are directly connected to the call system at the Cambridge Fire Department.
First, touch your unit entrance door. If it is not warm, take the shortest route via stairs to the Harvard Street courtyard and await instructions from fire personnel. If it is warm, use your fire escape or your fire door/back stairwell, or, if you are in a basement unit, climb out the window. If your fire escape leads down to one of the side yards, open the unlocked door at the West Street end and pass through the basement corridor to West Street.
- Pull the fire alarm if it's not already triggered.
- Leave the building. Use the stairs, not the elevator.
- If you can do so safely, help any neighbors who need assistance leaving the building.
- If it's a small fire that you can safely extinguish, use a fire extinguisher from the hallway.
If there's a medical emergency, call 911.
Cambridge Police Department's Non-Emergency number 617-349-3300
Emergency service is available 24 hours a day for floods, major leaks, fires, loss of heat, and other maintenance issues.
Anchor: 781-642-0454
Call and leave your name, complete address including unit number, and phone number. The answering service will relay the message and the staff member on emergency standby will follow up.
If the problem is traceable to common property, the Association will pay; if to a unit, the owner will be billed for labor and materials. Owners and residents should understand that after-hours calls to the Management Company are billed at $15 per call.
The Management Company reviews the charges for after-hours calls and emergency services with the trustees to make sure they are appropriately assigned to the Association or a unit owner.
Owners who rent out their units should make clear to their tenants how they want requests for non-emergency services handled.